Starbucks brews new formats for the drive-thru age

Starbucks built its business on being a gathering place as much as a seller of coffee, but the pandemic has spurred the chain to focus on new formats. The drive-thru has become the chain’s most productive model, and its “future drive-thru concept” will include smaller stores, drive-thru only units and other changes designed to serve new customer demands, execs say. Read the QSR magazine story here

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