87% of Small Firms with VoIP Get Better Customer Service

Just how crucial is Voice over Internet Protocol (VoIP) in 2021? According to small-business owners, very—and getting more and more important all the time. That’s why my team conducted a survey to find out why small business owners use VoIP (as opposed to traditional phone systems), how it affects their business, and how the pandemic has played a role in switching to VoIP.

See our full report here: https://www.business.org/services/phone/best-business-voip-providers/#Small_Business_VoIP_Survey

64% of small business owners have switched to VoIP since the beginning of the pandemic and 85% say that VoIP has allowed them to keep their team more connected during the pandemic.

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