Report: Drive-thru times slowed in 2019

Quickserve drive-thru customers waited an average of 20 seconds longer for their orders this year than last, according to the 2019 QSR Drive-Thru Performance Study. Expanding menus and more crowded lanes, which include customers picking up mobile orders, are making it harder for restaurants to serve drive-thru customers quickly. Read the QSR magazine story here

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